Customer service
Questions, answered.
Delivery
What does delivery cost?
Royal Mail Tracked 48 costs £5.95 for orders under £50, with complimentary standard delivery on orders of £50 or more to England, Wales and Scotland. DHL express costs £8.95, or a £3.95 upgrade on orders of £50 or more.
See our shipping information for Northern Ireland and remote areas. Your available options and final charge appear at checkout.
When will my order arrive?
We aim to dispatch within 1–2 working days. Royal Mail Tracked 48 usually takes 2–3 working days from dispatch; DHL express usually takes 1–2 working days from dispatch. These are estimates and may be longer during busy periods.
Where do you deliver?
See our shipping information for delivery areas and charges. If your address is not available at checkout, contact us.
Your order
Can I cancel or return an order?
Please contact us as soon as possible with your order number if you need to cancel. If it has already been dispatched, please follow our returns and exchanges process.
Do prices include VAT?
Yes. Our displayed product prices include VAT.
Which payment methods can I use?
The available payment methods are shown at checkout and may depend on your order. For questions about Klarna, visit Klarna customer service.
Products & workshops
Where can I check ingredients?
Check the ingredient list on your product packaging. If you need help with a particular product or ingredient, contact the team with the product name.
Where can I find workshop information?
Visit our workshop FAQs for what to expect, or the workshops page to book a session or enquire about a private group.
How do I enquire about stocking Soapsmith?
Our business page covers retail, hospitality, workplaces and gifting, with an enquiry form for the team.
Still need us?
Send us your question. For an existing order, include your order number.