We offer complimentary shipping when you spend £50 or more. From time to time we might offer free shipping to everyone as an additional incentive. Keep an eye on our social channels or join our mailing list to keep up to date with our latest activities.

Shipping charges range from £4.15-£10 depending on your order and shipping location. Your shipping charge will be presented to you at checkout.

We deliver to all UK mainland postcodes, Northern Ireland and the channel islands. We hope to be available across Europe by 2022.

Our prices include Value Added Tax (VAT) in the purchase price.

We allow 3 working days from receiving your order to delivery to your door, however, we strive to deliver next day wherever possible. Things may take us a little longer in busy periods such as around Christmas and Mother’s Day, so be sure to order any gifts in plenty of time to avoid a late arrival.

If you change your mind, not to worry. Please email hello@soapsmith.com as soon as you do so and we can cancel and refund the order on our side. If your order has already left, we’ll see what we can do to recall it before it reaches you. Otherwise, you may need to follow the steps of our Returns Policy

We hope that you are delighted with your order. If for any reason you are not entirely satisfied or you otherwise wish to cancel your order, you may return unopened items in their original condition for a full refund within 14 working days from delivery. Click here for ourReturns Policy.

Butylphenyl methylpropional (BMHCA) also known as “Lillial” is an allergen widely used in fragrances and cosmetics. The EU regulatory authority announced their intent to phase it out by March 2022.

This regulatory process has not yet been completed under the UK Cosmetics Regulation. Therefore, the new EU provisions for “Lillial” do not apply in GB. However, a ban is expected in GB at a future date.

Soapsmith’s Bloosmbsury and Camden products contain a small amount, and less than 0.1% of “Lillial” that we are in the process of removing. The reformulated Bath Soaks are already on the market, and the Hand Washes, Hand & Body Lotions and Soap will be rolled out shortly.

If you have any further questions, please don’t hesitate to get in touch and we will do what we can to help.

Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of smooth payments to more than 200,000 retailers. Over 90 million consumers worldwide have trusted Klarna to securely handle their payments. They are one Europe’s largest banks and they have been powering online checkouts for over 15 years.

Safe and secure
With Klarna, you are always covered through Klarna’s Buyer Protection Policy. Modern safeguards protect your information to prevent unauthorized purchases.

Frequently asked questions
Visit Klarna’s FAQ (https://www.klarna.com/uk/customer-service/) page to find out more about using Klarna.